CouRse SuppoRt
Frequently Asked Questions (FAQ)
If you've purchased programs on my site, for example courses, or have signed up to a group program or live workshop, you may have some technical questions. I have compiled the most asked questions below.
How do I log in to access the program I've purchased?
When you purchase a course you will be prompted to set up a password for your account. If you haven't completed the registration after sign-up and set up your password please use this password reset link instead and complete your account setup using the email address you used to sign up. It’s a good idea to bookmark the Account Login If you already have an account on my platform then access to this program will just appear in your My Courses dashboard.
How do I download the courses I've purchased?
Unless otherwise stated, you won’t be able to download the course videos but you’ll be able to watch them as many times as you wish on the platform. For most courses, there will be downloadable support material such as slides, reference guides, or similar resources.
How do I register for a live group session or workshop?
Book your place for the live part of the groups by clicking on 'Going' on each zoom date in the notifications. As live sessions are held online using 'Zoom', please ensure you have Zoom and your software is up to date.
What is your refund policy for courses, live groups and live workshops?
For live groups or live workshops, cancellations received 30 days or more in advance of the group or live workshop will be refunded in full. Cancellations made with less than 30 days’ notice cannot be refunded, as places in the workshop are limited and there is insufficient time to offer your place to someone else. There are no refunds for change of mind on my online courses. Due to the digital nature of the content, you receive instant access to my intellectual property. As a result it is important that you consider carefully whether a program is right for you before you make your purchase. Please read my Terms of Service before making a purchase.
How long do I have access to my purchases?
Once you have purchased an online program on this platform, it is available for as long as I will be using the New Zenler platform unless otherwise stated. If access to the programs is likely to change, I will give you at least 30 days’ notice of the change so you can complete any unfinished programs.
What if I can't remember my password?
You can reset your password here using the email address that you signed up with.
What if I want to delete my account?
Please contact me to request that your account be deleted. Please be aware that once you have cancelled your account you will no longer have access to the programs you purchased on this site.
Frequently Asked Questions (FAQ)
If you've purchased programs on my site, for example courses, or have signed up to a group program or live workshop, you may have some technical questions. I have compiled the most asked questions below.
How do I log in to access the programs I've purchased?
When you purchase a course you will be prompted to set up a password for your account. If you haven't completed the registration after sign-up and set up your password please use this password reset link instead and complete your account setup using the email address you used to sign up. It’s a good idea to bookmark the Account Login If you already have an account on my platform then access to this program will just appear in your My Courses dashboard.
How do I download the courses I've purchased?
Unless otherwise stated, you won’t be able to download the course videos but you’ll be able to watch them as many times as you wish on the platform. For most courses, there will be downloadable support material such as slides, reference guides, or similar resources.
Do I need an appointment?
Yes, I operate an appointment only service. Appointments are available on Thursdays and Fridays from 8:00 am - 6:30 pm Sydney time. I sometimes offer sessions at other times. Contact me to book an appointment.
How do I register for a live group session or workshop?
Book your place for the live part of the groups by clicking on 'Going' on each zoom date in the notifications. As live sessions are held online using 'Zoom', please ensure you have Zoom and your software is up to date.
What is your refund policy for courses, live groups and live workshops?
For live groups or live workshops, cancellations received 30 days or more in advance of the group or live workshop will be refunded in full. Cancellations made with less than 30 days’ notice cannot be refunded, as places in the workshop are limited and there is insufficient time to offer your place to someone else. There are no refunds for change of mind on my online courses. Due to the digital nature of the content, you receive instant access to my intellectual property. As a result it is important that you consider carefully whether a program is right for you before you make your purchase. Please read my Terms of Service before making a purchase.
How long do I have access to my purchases?
Once you have purchased an online program on this platform, it is available for as long as I will be using the New Zenler platform unless otherwise stated. If access to the programs is likely to change, I will give you at least 30 days’ notice of the change so you can complete any unfinished programs.
What if I can't remember my password?
You can reset your password here using the email address that you signed up with.
What if I want to delete my account?
Please contact me to request that your account be deleted. Please be aware that once you have cancelled your account you will no longer have access to the programs you purchased on this site.
Acknowledgement of Country
I recognise the history, culture, diversity and value of all Aboriginal and Torres Strait Islanders, and acknowledge their Elders past and present.
I acknowledge that sovereignty has never been ceded, and support reconciliation, justice and the recognition of the ongoing living culture of all First Nations people by providing welcoming and culturally informed services.
Embracing inclusivity and diversity, I also support a culture of inclusion, respect, choice, voice and diversity and am committed to supporting all people to be mentally well and engaged in their communities.
