Book an Appointment  -  FAQ 

To book an Appointment:

Phone: +61 498 877 404

Note: If I am in a session please leave a message . I will return your call as soon as I am available.

In a Crisis

For immediate assistance call:  000   or
Suicide Call Back Service: 1300 659 467

Additional emergency numbers: 
NSW Mental Health Access Line 1800 011 511
Lifeline 13 11 14

Beyond Blue 1300 223 636
Domestic Violence Helpline 1800 737 732 

For Course Platform Support

Email: Go to my support page or email me.

Frequently Asked Questions (FAQ)

I have compiled the most asked questions below. If you can't find your question there, please get in touch via email. The quickest way to get answers to your questions or receive course support is to check out the support page or email me.

You may be able to claim back part of my fees through your private health fund provider if you have cover with Medibank Private, ahm, Bupa, or ARHG (Police Health Fund, Emergency Services Health, Phoenix Health, St Lukes Health, GMHBA and CUA Health (telehealth only), Teachers Union Health, AIA and Westfund). Please ask me for the relevant provider number. Please also enquire with your health fund before engaging me. Counsellors are not currently reimbursable under Medicare.

For 1:1 sessions, I have a 24-hour cancellation policy. The full session fee will be charged when less than 24 hours notice is given or for not showing up to a session. For live groups or live workshops, cancellations received 30 days or more in advance of the group or live workshop will be refunded in full. Cancellations made with less than 30 days’ notice cannot be refunded, as places in the workshop are limited and there is insufficient time to offer your place to someone else. There are no refunds for change of mind on my online courses. Due to the digital nature of the content, you receive instant access to the material. As a result it is important that you consider carefully whether a program is right for you before you make your purchase. Please refer to my full terms for all program cancellation terms. 

Yes, I operate an appointment only service. Appointments are available on Thursdays and Fridays from 8:00 am - 6:30 pm Sydney time. I sometimes offer sessions at other times. Contact me to book an appointment.I run online groups on weekends. 

I offer online sessions via Zoom or phone sessions only.

I’m registered with the Australian Counselling Association as a level 4 counsellor (ACA number: 5294). I have professional indemnity insurance and receive regular clinical supervision and professional development to uphold my registration and develop my skills. I adhere to the Australian Counselling Association Code of Ethics and the Code of Conduct for Unregistered Health Professionals.

These terms are often used interchangeably. As someone with lived experience, I use a bit of each in my practice.

Here is how I define them: A mentor is someone who has walked the road that you are embarking on. I can be a mentor in that I have lived experience that I can share with you where relevant.

A coach is usually active, directive, provides educational tools and teaches skills. Coaching is mainly about helping you to learn and apply new skills and requires structure and guidance.

A counsellor creates a safe space for you and listens with empathy, unconditional positive regard and without judgment. Counselling often includes going into your past because it is likely that your past influences your present day difficulties. Counselling is often sought for specific issues.

A psychotherapist works with you longer term to uncover some of the deeper patterns and unconscious issues that are holding you back.

Here’s another way of explaining it:
Mentor: Here’s what I did. These are the steps I took and this is what I experienced.
Coach: Here are the steps to take. Let’s work together to keep you on track in achieving your goals.  
Counsellor: What steps would you like to take, what has worked for you in the past and what do you feel you need?
Psychotherapist: What deeper patterns are keeping you stuck? 

English is my main working language. However, my mother language is German, and I also speak a bit of French and Hebrew, and a tiny bit of Arabic. While it would be a stretch to say that I could provide deep psychotherapy in these languages, they do help in communicating if you speak any of these languages and need someone to ‘get you’ when you can’t find the right word in English.

Acknowledgement of Country
I recognise the history, culture, diversity and value of all Aboriginal and Torres Strait Islanders, and acknowledge their Elders past and present.

I acknowledge that sovereignty has never been ceded, and support reconciliation, justice and the recognition of the ongoing living culture of all First Nations people by providing welcoming and culturally informed services. 

Embracing inclusivity and diversity,  I also support a culture of inclusion, respect, choice, voice and diversity and am committed to supporting all people to be mentally well and engaged in their communities.